We can provide state-of-the-art Contact Center and Voice services where our agents become part of your company communication, providing telephone, e-mail or live chat support to your customers, vendors or partners.

Contact Center & Voice Services

Contact Center Solutions:
Help Desk / Technical Support: Our agents will help you provide first or second level support to your products or services ensuring that each customer has a solution to their needs.

Customer Service: Every customer contact is an opportunity to strengthen the relationship and to create new business opportunities. We are fully aware that acquiring a new customer is much more complex than retaining an existing one.

Telemarketing / Telesales, Generate a constant flow of new sales leads. We can offer powerful and efficient processes and tools, not only to keep actual customers, but to acquire new ones.

Business Process Outsourcing (BPO), We provide Business Process Outsourcing (BPO) support services customized to your company needs. We work with you in reviewing your current processes to prepare them for an efficient and secure remote operation.

Our Service include:
Products and services information, Specialized Care, Maintaining or creating your company products/services Knowledge Management database.

Receiving and responding to inquiries and escalations, Appointments/Calendar coordination, Promotional campaigns, Products and services sales, Cross-selling, Surveys and market research, Order cycle management, Account Receivable / Collection services, Insurance claims and payments processing, RMA (Return of Materials Authorization) handling, Rebates processing, Accounts Payable processing, Documents processing, Escalations processing, Procurement, Billing, Data entry and update.

Voice Services

Our solution entails a fully featured phone system provided as a service on the cloud. All you need are powerful and affordable VoIP phones or apps running on your PC or Smartphones acting as your extensions and we do the rest from the cloud.

We deliver all services, from a single Residential line with basic services to a full business phone system by just connecting your extensions to the Internet anywhere in the world, getting all the benefits like Voicemail, Automated Attendant with menus configured to your needs, conference calls and others.