SAI Line is a HELP DESK solution that adapts itself to the needs of each company by allowing to solve any problem in an organized, rapid and efficient way, achieving greater corporate productivity with the consequent reduction in support costs. Reports, statistics and incident management are fundamental tools for those responsible for solution.

SAI Linehas a tool for knowledge management that gives support technicians an easy access to answers, through a knowledge base that allows to organize the enterprise knowledge, search and find answers in a short time.

SAI Linehas the following characteristics:

• User profiles management
• User groups management
• Contracts and schedules management
• Queries Generator
• Incident management
• Assets Control (inventory)
• Knowledge data base solution
• Reports exportable to Excel
• Notification Server
• Escalation Server

Technology

• SAI LINE is a Web-Enabled solution developed with ASP NET technology.
• Index Server services to search in files.

Benefits

• Increases productivity and takes control of performance in solving problems.
• Different means of notification: email, SMS, web incident assignment.
• Involves the staff required for scaling according to business rules.
• Precise control of all calls received.
• Registration and tracking of incidents.
• Reduce support costs.
• Integration with other solutions.

Deliverables

SAI Line solution includes the following products:

1SAI LINE Solution

2Notifier Solution

3Escalation solution

4Knowledge management Solution

5Database Structure

6Technical and operative documentation of the system

All our business solutions include: consulting, needs analysis, process design, adaptations to the technology solution and support for implementation.