Our goal is to generate alternatives and high quality services to support high-availability systems and mission-critical multi-vendor platform. We provide services under contract or per call.

Operational support services:

• Incident respond: on site or telephone
• Proactive services support
• Information Services
• AAccountmanagement

An incident is a support event and the reasonable effort to resolve it.
Its characteristics are:

• Coveragefrom 5x8 to 7x24
• Control in the monitoring and escalation of incidents with manufacturers
• Time commitment
• Manufacturer Support

Proactive services are designed to provide a stable infrastructure and improved reliability:

• Anticipate the failure and assist in evaluations of new technologies
• Development of technology management procedures
• Analysis and diagnostic of existing infrastructure
• Support critical transitions and / or updates
• Risk Assessment Deployment
• Develop Disaster Recovery Plans